Shipping & Return Policy


SHIPPING & RETURNS

METHODS AND RATES

We currently offer three shipping methods from our New Orleans store.

FREE SHIPPING: We offer free shipping for all standard-weight orders over $150. This offer excludes oversized items. If an oversized item costing more than $150 is purchased, you will still be responsible for the shipping costs and will be billed separately for the shipping. There are no exceptions to the oversized item shipping policy.

 

UPS GROUND: Normal delivery in 5 business days after processing. Oversized shipments can take up to 10 days to be delivered after processing. We offer Ground shipping to the 48 contiguous states for a flat rate of $15 for orders under $150.

UPS 2ND DAY: Delivery in 2 business days after processing.

UPS NEXT DAY AIR: Delivery the next business day after processing.

UPS NEXT DAY AIR: Delivery the next business day after processing.

 

LOCATION GROUND TWO-DAY NEXT DAY AIR
Contiguous 48 states $15 $40 $80
Oversized shipments* $250 Not Available Not Available
We do not offer direct international shipping, shipping to US Territories or Commonwealths, delivery to PO Boxes or Military Post Offices, or shipping to Hawaii or Alaska. However, we will work with third party shippers. Please e-mail orders@piednunola.com if you wish to do this.

    Please note: We reserve the right to designate your order as an overweight item.

     

    PROCESSING TIMES

    All orders require up to 3 business days from the date purchased to be processed and shipped, pending availability and credit card verification. Pied Nu is not responsible for delays in processing or shipping.

     

    Any other questions regarding our shipping policies can be directed to info@piednunola.com

     

    RETURNS

    Returns are only accepted within 14 days from the shipped date for an exchange or store credit only. Pied Nu will not pay for return shipping unless the wrong item was sent. Claims of damaged items can be sent to info@piednunola.com. At this time, prepaid return labels are not available. Return shipping is non-refundable. If 14 days have gone by since your purchase, unfortunately we are not able to offer you an exchange or store credit. Store credit issued will not include original shipping charges or return shipping costs. To be eligible for an exchange or store credit your item must be unused and in the same condition in which it was received. All returns must be in the original packaging. Due to the custom-made nature of many of our products, several types of goods are exempt from return: fine jewelry, gift certificates, sale items, special orders, and/or custom pieces are not eligible for return or exchange. If you received the item as a gift, we can only offer store credit. To complete your return, we require a receipt or proof of purchase. Any further questions regarding returns can be directed to info@piednunola.com 

     

    GIFTS

    If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

     

    RETURN SHIPPING

    To return your product, mail your product to:

     

    RETURNS

    5521 Magazine Street

    New Orleans, LA 70115

     

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.